Talk through it
Nothing is harder or more effective than a face-to-face conversation: No technology. Just people talking through the situation. Try to meet with the client in the name of company customer service, suggests Sheryl Inglat, president of Comfort Keepers in Albuquerque: “Make him feel like a valued customer. Give him a chance to vent about you/your team. But do it in the name of perfecting your customer service area,” she said. “Once you’ve done this, demonstrate to him how his input truly impacted your business and thank him for being such a valuable client.”
Tips of the Trade: “Four Cures for Foot-in-Mouth Disease”
Talk through it
Nothing is harder or more effective than a face-to-face conversation: No technology. Just people talking through the situation. Try to meet with the client in the name of company customer service, suggests Sheryl Inglat, president of Comfort Keepers in Albuquerque: “Make him feel like a valued customer. Give him a chance to vent about you/your team. But do it in the name of perfecting your customer service area,” she said. “Once you’ve done this, demonstrate to him how his input truly impacted your business and thank him for being such a valuable client.”