Steven Skyles-Mulligan, executive director with Evoke Strategies, says, “Send a gift the client will notice and appreciate. Include a handwritten note that each of you signs, indicating how sorry you are issues came out this way.”
Skyles-Mulligan recommends taking the client to lunch and explaining the issues with the relationship. Use the opportunity to open the door and address those issues. It may change the relationship for the better.
Tips of the Trade: “Four Cures for Foot-in-Mouth Disease”
Steven Skyles-Mulligan, executive director with Evoke Strategies, says, “Send a gift the client will notice and appreciate. Include a handwritten note that each of you signs, indicating how sorry you are issues came out this way.”
Skyles-Mulligan recommends taking the client to lunch and explaining the issues with the relationship. Use the opportunity to open the door and address those issues. It may change the relationship for the better.