Then, maybe, just maybe... after really creating a new culture in your organization, you can return to the disparaged client, and let him or her know what you’ve done to change your firm.
Apologize with gifts
This sounds like bribery, but done right, it’s a sincere way to say “I’m sorry.” Perhaps the client will continue to do business with your company, but not with you, on the project. The least you can do to help your company is be the bigger person and apologize... sincerely.
Tips of the Trade: “Four Cures for Foot-in-Mouth Disease”
Then, maybe, just maybe... after really creating a new culture in your organization, you can return to the disparaged client, and let him or her know what you’ve done to change your firm.
Apologize with gifts
This sounds like bribery, but done right, it’s a sincere way to say “I’m sorry.” Perhaps the client will continue to do business with your company, but not with you, on the project. The least you can do to help your company is be the bigger person and apologize... sincerely.