Top Ten Reasons Why Promotional Products Distributors Fail
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
6. “They” won’t do anything to help me.
Customers don’t want to hear excuses about how a manufacturer, a decorator or a shipper is causing a problem. Your customers want to know what you are going to do to help them with their situation. Customers want to feel like they’re talking to the person in charge—not an expensive middleman who is preventing them from getting the best price and service. Refer to “my warehouse” or “the plant” or “the shop,” etc. Don’t’ cast blame on anyone else. Ultimately, you are the product provider to the customer. Take the customer service attitude that proves it to your customer.
0 Comments
View Comments
- Companies:
- PPAI
Related Content
Comments