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Rick Brenner
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It was one of our hottest selling bags and we were flat out-of-stock. At least a dozen backorders had already piled up by the time the container with 150,000 new pieces finally arrived at our receiving dock.
The product, a polyester backpack with a zippered pocket, came in four colors, each with a matching coated zipper pull. The arriving pieces should have gone into production as fast as the container was unloaded. Instead, I received a chilling email from my in-house testing lab:
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Rick Brenner
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