Verizon Promotes Use of Its Inventive Self-Service Interactive Tool With an Inventive Interactive Tool
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The In-Home Agent is part of an ongoing effort by Verizon to give customers the opportunity to self-manage their services online, on the TV screen or on the phone, without the help of an agent. The FiOS home network is connected directly via a managed service data link to Verizon's back office systems, which allows the In-Home Agent to resolve issues using two-way communication between equipment in the home and at Verizon.
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- Earl Butler & Associates
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