New Tool to Help Postal Service Improve Customer Service
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- 92.3 percent on-time service performance for two-day single-piece First-Class Mail
- 89.1 percent on-time service performance for three-day single-piece First-Class Mail
- 83.8 percent on-time service performance for single-piece First-Class Mail international
Lifestyles and ways of doing business have changed dramatically over the past two decades. Better understanding of customer patterns is an important part of expanding access to Postal Service products, creating increased choices and convenience for customers.
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