New Tool to Help Postal Service Improve Customer Service
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Customers surveyed who were very/mostly satisfied
- Receiving mail: 89.7 percent for residential and 86.1 percent for small and medium business customers
- Sending mail: 88.8 percent for residential and 84.7 percent for small and medium business customers
- Post Office experience: 81.8 percent for residential and 76.6 percent for small and medium business customers
- Contact experience: 61.7 percent for residential and 51.4 percent for small and medium business customers
“These results set the baseline,” said Killette. “Now that we have more specific, actionable information, we will be able to target improvement initiatives and monitor progress.”
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