Bullet Implements State-of-the-art Phone System to Enrich Customer Experience
Company's new policies reflect commitment to quality and customer service.
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The phone system has been implemented in the general call center and pre-production customer service departments. By tracking incoming calls and current call volume, the system distributes calls to employees with the applicable area of expertise and reduces customer wait times. By providing a system to track customer interactions, representatives can quickly assess the current status of an order and determine the appropriate information needed to release the order to the next step in the production process, expediting both call times and order fulfillment.
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