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PM: What was the best decision you made with this program, and why?
PK: Continually setting client expectations is common practice at RIGHTSLEEVE. Mark Graham, our founder, is constantly reminding the team that this is as important as creating a great customer experience. So from the very beginning, all expectations were laid out, from the very start when we submitted our first proposal for the project. So knowing that it was going to be an overseas production and what that involved, ocean versus air and what kind of PVC, what hard PVC versus soft PVC is, constantly setting those expectations.
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Michael Cornnell
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