No matter how you slice it, reaching out, connecting and having conversations with customers online costs a business owner time and money. Could your social-media efforts be yielding better results?
Here's a list of the biggest mistakes I've seen business owners make with social media and how to avoid them.
1. Talking One-Way: Many business owners start posting status updates because they think that is all they need to do to grow their company online. But the way they do it cuts off any chance of having a two-way conversation. In today's messaging marketplace, consumers want to be heard.