Prime Line Announces New Customer Service Manager
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As customer service manager, Acosta will oversee Prime Line’s call monitoring and training program for customer care representatives. She will be designing and implementing new processes and procedures company-wide that aim to elevate customer satisfaction.
“Having been with Prime for almost 11 years, Margie has an excellent, in-depth knowledge of our processes and procedures--she knows how to get things done in an accurate and timely manner,” said Jeff Lederer, executive vice president. “She’s a master at finding solutions for our internal and external customers,” he added.
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