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Chuck Ertzberger, vice president of manufacturing, commented, “In today’s environment end-users have short decision cycles and orders can be lost in a matter of hours. We concluded that speed was the single most important enhancement that we could make to our service.” Ertzberger, formerly the vice president of manufacturing at New Kensington, Pennsylvania-based Leed’s, was instrumental in the development of the Leed’s SureShip program.
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