The report is signed by Robert J. Batta, the deputy assistant inspector general for mission operations at the USPS Office of Inspector General (OIG), and is addressed to David E. Williams Jr., vice president of network operations for the USPS.
The memo reads:
"Without completing and disclosing the analysis of planned service standard changes, the Postal Service may experience, degradation of service to communities, including delayed mail, carriers delivering mail after 5 p.m. because of [an] unexpected workload, [and] customer dissatisfaction, which could harm the postal service's brand and affect future revenue."
The report recommends Williams complete feasibility studies and "evaluate the impacts that revised standards will have on each affected community before implementing the consolidations."