Newsletter Blogs

For those who attended Printing United Expo in Atlanta, GA, you likely came away with your head spinning. The show covered over 1 million square feet of floor space and showcased 811 exhibitors (including Wise) in categories ranging from commercial and industrial printing to large-format, labels and packaging, and promotional products. Attendees were treated to…

Recently I had a great conversation with a very successful distributor owner. He is only in his 50s, but is ready to sell his business. He has made great money in his years in the business. No doubt he could make much more. When I asked why he does not keep growing the business and…

As a distributor, you are looking to be a problem-solver for your clients. If you can come up with a solution, you become the hero and deepen your relationship with the account. Since we know that a 5% increase in customer retention can lead to 25% to 95% increase in profitability (Bain & Co.), these…

We have all heard the saying that “experience is the best teacher.” While sometimes it may be true, I believe that far more often experience is not the best teacher. First, I’ve met thousands of distributors and sales reps whose sales are very low. Sometimes they will tell me that they have been in the…

Ask the Accountant… Question: If I use SAGE for my presentations and orders, why do I need QuickBooks? Answer: SAGE Online has a comprehensive system with search, presentation, CRM, project, and order management system capabilities, to name a few. They are not, nor do they want to be, an accounting system. You will not be…

The truth is that the older we become, the more accomplished we become, the more we hesitate to be terrible at anything. Like a recent Wall Street Journal article stated, “Many of us are terrible at being terrible.” The truth is that if we want to learn a new skill, we need to be willing…

Ask the Accountant… Question: I just got off the phone with QuickBooks/Intuit. They told me that QB has filled all the gaps between QBO and QuickBooks Desktop so the switch into QBO would be easy. Is that true? Answer: Be very careful when analyzing software. The standard answer from a salesperson with software is that…

Print distributors are always on the lookout for profit-building opportunities. Notice we said “profit” and not “sales.” There are plenty of products that bring in sales, but do they make money? If you have products with low profit margins, you can sell a lot of them and still not make very much. This is where…

We all have scars from business and life. They are a good thing we need to celebrate. Let me explain. Business and life can create many wounds. Relationship wounds. Financial wounds. Disappointment wounds. And more. Wounds are the results of many injuries. As wounds heal over time we can be left with a scar. Scars…

Ask the Accountant… Question: I feel like each order is different with its own problems. Am I the only one? Answer: No, you are not alone. Every distributor I work with has a slightly different business with their own unique challenges. Since we custom decorate our orders, they can involve different and complex processes. The…