The #1 Key to a Successful Business

Recently, while watching a morning talk show, I heard multi-billionaire businessman Warren Buffett, considered to be one of the wealthiest men in the world, say, "The key to a successful business is to have happy customers"—a simple statement with big implications for all of us.

Whether a distributor or supplier, you need to have happy customers to thrive in business. These days, to keep them happy, you need to go above and beyond what is expected and stay one step ahead of your competitors.