Want to Know Who's Really Influential? We’re Going to Use Data to Find Out

I think most of us would agree that when it comes to digital communications, the promotional products industry is still trying to find its way. While marketers in other industries hone their skills when it comes to the integration of social media into their marketing and corporate communications practices, and are tweeting and Facebooking and Instagramming their way to deeper connections with customers and prospects, our industry is still lagging behind a bit. While social media is most assuredly not the silver bullet in any marketing strategy, it has made it easier than ever before to find customers and prospects, to gather insights on what they think, how they feel, what they want, what they like, what they don't—you name it. Social media channels can be a veritable treasure trove of data and, when used properly, that data can help build the kind of relationships with customers and prospects that comes from true two-way conversations. It's also the kind of relationship that is neither free nor easy, and trust needs to be built before you start asking for the order.